COVID-19 Information – Update: Bayside Family Medical remains Open


COVID-19 Information

Dear Patients,  

When the COVID-19 pandemic first threatened the health of Australians in March 2020, the Federal Government introduced conditional bulk billing Medicare rebates for Telehealth services by Medical and Allied Health professionals. This allowed patients to remotely access their short-term health care needs and reduced the infection risks of COVID-19 to patients and healthcare workers alike.

From 30 September 2020, the Government has conditionally extended telehealth access for a further 6 months but have scaled back Medicare funding. Bayside Family Medical has resumed private billing patients for all consultations, including telehealth. For a standard 15-minute appointment, usual Fees apply whether you are seen in person (face-to-face) or by telehealth (video or phone). Both appointment types can continue to be booked online via HotDoc or via our reception team.

 For various reasons, many patients have been postponing their usual check-ups or delaying the need to see their doctor since February/March of 2020. This non-attendance may have inadvertently compromised your general health. With COVID-19 cases again declining, our COVID safe practices and targeted triaging will allow you now to start planning to see your doctors face-to-face for your healthcare needs. In this next interim period, depending on your circumstance, telehealth consults may also be advised. If you are experiencing any financial difficulties due to recent events, please let your doctor know at the beginning of consultation and this can be considered. We appreciate your understanding and look forward to continuing to provide for your healthcare needs. The Team at BFM

Please do not defer regular healthcare or cancer screening.

We remain Open during COVID-19 offering patients Remote Health Consults by phone, video AND where necessary, private face to face services. These include:

  • Skin checks
  • Cancer screening
  • Preventative checks
  • All vaccinations


Routine procedures via our HotDoc Online booking system.

Patient Procedures for face to face appointment

During the lockdown period, entry into the clinic is by appointment only.

1. Please wait in your parked car until you are phoned and asked to enter the clinic (red arrow signs will direct you to enter from a side door).

2. If you have been advised by your doctor to quickly pick up any pre-arranged documentation, please use the front main entrance (ramp access).

3. Please call us for any concerns or queries about entering the clinic and stay safe.

We kindly ask all patients attending our practice for in-person appointments to please wear a mask prior to arrival, preferably your own reusable one. This follows Victorian government advice to help keep patients and staff as safe as possible. If you are diagnosed with COVID-19, please get in touch with us for further advice regarding your care.

Our COVID-19 response will greatly help reduce the risk of exposure for our staff and to patients. Flu vaccine sessions are available with safe, dedicated in-clinic vaccine administration. Please call to check vaccine availability or wait list. If you have any health concerns please book appointments online or on 9583 1630.

For further information about COVID-19 please see clinic news, and for information about self-swabbing here. If at risk, please review self isolation guidelines at the useful symptom checker site.

Please practice good personal hygiene and social distancing by avoiding mass gatherings, visiting the elderly or those at risk, or by wearing masks. Dedicated COVID-19 testing clinics exist near major hospitals including Monash Health Clayton and Alfred Health.

Alternatively we recommend you follow current status updates, download the Coronavirus Australia app or ring the national hotline on 1800 020 080. For the Victorian Health Department please call 1800 675 398 or visit the Victorian COVID-19 website. Lastly to reduce COVID-19 spread, please download the COVIDSafe contact tracing app.

Our Psychology  team are available and continue to offer mental health consultations remotely, via telephone and video conferencing options. Currently 30 or 50 minute appointments are available, so please call to seek help.